Contact Information
If you have any questions or concerns, please do not hesitate to contact us.
E-Mail: support@aurexnoir.com
FAQ
How can I ensure my AUREX watch fits perfectly?
We want your AUREX watch to feel just right from the moment you put it on. That’s why every timepiece is designed with easy strap adjustment in mind.
Adjustable Straps
AUREX watches feature straps that can be resized to comfortably fit your wrist.
Adjustment Tool Included
Each watch comes with a dedicated tool, allowing for quick and simple strap adjustments at home.
Clear Instructions
Every package includes straightforward, step-by-step instructions to guide you through the process with ease.
With these details in place, your AUREX watch is ready to wear straight out of the box—perfectly fitted, effortlessly.
How long will it take for my AUREX watch to arrive?
All orders are processed within 1–2 business days, ensuring a smooth and efficient dispatch.
Estimated delivery times:
Brazil: 3–7 business days
United States / United Kingdom: 5–10 business days
Europe: 5–10 business days
Other regions: 7–15 business days
Please note that delivery times are estimated averages and may vary depending on your location and local customs procedures.
For more details, please refer to our Shipping & Delivery Policy.
What guarantees do you offer for AUREX watches?
At AUREX, your confidence comes first. Every detail is designed to ensure a worry-free experience.
60-Day Money-Back Guarantee
If you’re not completely satisfied with your purchase, you may return your watch within 60 days of delivery for a refund or exchange.
2-Year Warranty
Every AUREX watch is covered by a 2-year warranty against manufacturing defects and craftsmanship issues. Should any problem arise during this period, we will repair or replace your watch at no additional cost.
For more information, please refer to our Refund & Return Policy.
FREE SHIPPING
Free worldwide shipping available from $100.
PREMIUM QUALITY
All watches and jewelry are waterproof, sweatproof, heatproof & non-fading.
100% SATISFACTION
Lifetime guarantee on jewelry & 2 years on watches with a 60-day return policy.
HYPOALLERGENIC
Premium 316L stainless steel, tarnish-proof and suitable for sensitive skin.
